Refund policy

Return and Refund Policy

All sales are final. We do not offer refunds. Exchanges only for online orders.

Eligible online purchases may be exchanged or issued store credit only. To request an exchange or store credit, contact us within 7 calendar days of delivery. All returns and exchanges must be approved before the item is sent back. If approved, you must ship the item back and provide the tracking number within 7 calendar days of delivery. Please do not mail an item before receiving approval.

Customers are responsible for all shipping fees and costs to return items unless management approves otherwise.

The following items are final sale and are not eligible for an exchange or store credit: sale or discounted items, costumes, lashes, swimwear, accessories, and one-size-fits-all items.

In-store purchases are final sale, with no exchanges or refunds. For store-pickup orders, eligible items may be tried on and exchanged before you leave the store. Once you leave with your order, the sale is final. Final-sale items are not eligible for exchange at pickup.